Patient care is a team effort

M.L. Robertson Consulting, Inc. aims to support all those who collaborate on benefits navigation to ensure a seamless and coordinated effort.

Workshops and Seminars

• Screening for cost-related adherence risk
• Drug coverage and health benefits in Canada
• Plan navigation fundamentals
• Writing effective appeals for coverage
• Working with patient support programs

Designed for physicians, nurse navigators, clinic teams, pharmacists.

Thank you for providing timely and critical information that will enhance our work with patients. Your expertise and insight were greatly appreciated.

J. H.

Patient Support Services Lead, Nova Scotia

Training Programs

• Basic Drug Coverage Navigation
• Advanced Drug Coverage Navigation
• Advocacy Skills
• Working Collaboratively
• Compassion Fatigue and Managing Expectations

Designed for drug access navigators, pharmacy technicians, reimbursement specialists.

Great webinar! Thanks this was very helpful! I’ve never received any previous training and drug coverage navigation is HARD!


Health Care Worker, New Brunswick


• Design of education materials for products with complex coverage
• Integration support for new patient support programs
• Employee and education on benefit systems/navigation

Designed for pharmaceutical and benefit teams.

… when presenting very complicated information or processes, Mary Lou is able to simplify the message to what is really important.


Pharmaceutical Representative, Ontario

Public Speaking

Presentations are customized to the needs of the audience. Mary Lou is an experienced public speaker and has presented to a range of groups and venues – from international conferences to medical grand rounds to community patient groups. Presentations may be online or in person.

Past presentation topics have included:

Overview of drug coverage in Canada
Access to therapies for rare disorders
Challenges in accessing psychosocial and practical supports
Navigating coverage from community – identifying allies
Challenges in coverage for oral cancer therapies

Audiences include professional associations, patient groups, and health care networks.

I can always count on high attendance rates at our symposiums when Mary Lou is featured as a guest speaker. Attendees rave about Mary Lou’s clear and concise way of presenting material and marvel at the depth of her knowledge. Feedback definitely proves that Mary Lou is a popular speaker with LLSC clients.

T. H.

Patient Education and Support Manager, Non-Profit, Atlantic Canada

"Mary Lou has been recognized informally on a national level as being a key leader in drug coverage navigation and has partnered with multiple education initiatives launched in both the academic world and with patient support networks. She always puts the patient first and strives to deliver excellence in all domains, greatly facilitating drug access across the cancer system.”

Daniel Rayson, MD, FRCPC, FACP

Division of Medical Oncology
Professor of Medicine, Dalhousie University
NS Health Authority


Mary Lou Robertson BA, BSW, RSW

© 2017 M.L. Robertson Consulting, Inc.